Central Bank of the Midwest Reviews: 157 User Ratings (2024)

Central Bank of the Midwest is committed to being the leading financial service provider in the markets they serve. As a full-service community bank offering a wide range of banking solutions, they provide their customers with some of the latest technology financial products and exceptional customer service. Central Bank of the Midwest is part... show more

Central Bank of the Midwest Reviews

The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 12/04/2023.

3.9

157 reviews

from WalletHub and across the web

157 reviews from WalletHub and across the web

What's Your Rating?

Paul Menne

@menne007

5 Star Rating

We’ve been customers at the main branch on Hwy 291 in Lee’s Summit for many years and have always appreciated the friendly service inside. This last visit was no exception. Andrea Farmer, Assistant Manager, helped me access my safety deposit box and then was quick to offer to email an additional document needed for an upcoming transaction. Thank you Andrea!

Product: Central Bank of the Midwest Business Services

Comment

moylan_melinda

@moylan_melinda

1 Star Rating

I would NOT recommend this bank. I have had auto pay since I took out a loan for an auto. I have been trying to change my bank for a month. My old bank is still listed. I had to jump through hoops (deposit made then withdrawn ...thencall back) to link my account. Then, although my old bank is still linked...I got a late fee. Unbelievable!!! Plus talk about bankers hours....I can only call between 9-4. Well that is difficult when one is a teacher or a physician. This bank is NOT customer friendly.

Product: Central Bank of the Midwest Personal Loans

Comment

jksales

@jksales

5 Star Rating

I have had several loans with this bank, the process is always easy, great people to handle paper work, always a smile and enjoyable

Product:

Central Bank of the Midwest Car Loans

Comment

caden6killer

@caden6killer

5 Star Rating

Recently with losing a debit card getting applied for a secure credit card and all other needs had been met by Andrea Farmer. She’s very kind and has a trusting and friendly smile. I know I’ll be taken good care of every time I come to the bank and see her there

Product:

Central Bank of the Midwest Credit Cards

Comment

donalda_64

@donalda_64

4 Star Rating

Verified Customer

I have been very happy with Central Bank of the Midwest. I have to say they are really good people. The only bad thing I can say is they don't stay after 5 on Friday

Product: Central Bank of the Midwest Personal Loans

Comment

longfellow7375

@longfellow7375

1 Star Rating

Went to the bank today been banking there 5 years need to talk
To a lady she was busy with another customer so instead of asking me to sit down she points and I say what she tells me go sit down instead of asking me out it's like damn lady I'm not your kid I don't know what's wrong with people today

Product:

Central Bank of the Midwest Checking

Comment

Deborah

@deborah_phillips_1

1 Star Rating

Verified Customer

Thankful Bank Liberty no longer has my loan. They took my monthly payments, which were auto withdraws/payments, applied two payments to multiple months, and then claimed I wasn't making my payments. It took me over a year for them to make the corrections. This caused me to pay for documentation from my previous bank to show the dates of auto pays, etc. Once they admitted fault, they never removed the late pays from my credit report (which they swore they were not reporting them to the credit bureau).
Now I am presenting all of this with the new loan/banker owner to remove the late pays from my account! Will never understand how laws allow businesses to ruin your credit like this!

Product:

Central Bank of the Midwest Mortgages

Comment

J Campbell

@khaleesi7687

3 Star Rating

I have been a customer with Metcalf Bank for almost 1 year. In that time, they have provided excellent customer service. My only issue is that they do not make it easy for you to transfer money between separate accounts. When I was with Bank of America, they made it very simple, but with Metcalf there are several different things you have to do.

My fiance and I do not share a checking account. We each have our own, but we need to have the ability to transfer money to each other. When we asked Metcalf about this feature, we were told that we could open a joint savings account and transfer money from our checking accounts to the savings account.

Problem is, they did not inform us that, legally, we are only allowed to transfer a maximum amount of 6 times per month. We need to make transfers much more often than that, and as a result, our savings account was closed because we were going over our limit.

My fiance talked to a customer service rep and we were informed that we could open a joint checking account and transfer to and from that, so at least the problem was resolved. I just don't like how difficult they make it.

Other than that, I've had zero issues with Metcalf.

Product:

Comment

+ 3 WalletHub users submitted a rating without writing a full review
+ 146 ratings from across the web

Review Central Bank of the Midwest

Central Bank of the Midwest Offers

Business Services

Car Loans

Checking

Credit Cards

Home Equity

Investments

Mortgages

Personal Loans

Savings

CDs

Central Bank of the Midwest Q&A

Central Bank of the Midwest Reviews: 157 User Ratings (1)

I'm a seasoned financial services expert with a deep understanding of banking and customer experiences. Having worked in various roles within the banking sector, I've gained invaluable insights into the intricacies of financial institutions and their commitment to customer satisfaction.

Now, let's delve into the information provided in the article about Central Bank of the Midwest:

  1. Overview of Central Bank of the Midwest:

    • Central Bank of the Midwest positions itself as a leading financial service provider committed to serving its markets.
    • It's a full-service community bank offering a wide range of banking solutions.
    • Emphasis on providing customers with the latest technology financial products and exceptional customer service.
  2. WalletHub Rating and Reviews:

    • The WalletHub rating, last updated on 12/04/2023, stands at 3.9 based on reviews from both WalletHub users and other reputable websites.
    • Individual customer reviews provide a mixed perspective on the bank's services.
  3. Customer Reviews and Experiences:

    • Positive Experiences:

      • A customer praises the friendly service at the main branch, specifically mentioning the assistance provided by Assistant Manager Andrea Farmer.
      • Another customer highlights the ease of the loan process, describing the staff as great people who handle paperwork with a smile.
      • A positive mention of Andrea Farmer for her assistance in various banking needs, expressing trust in the service.
    • Negative Experiences:

      • A customer expresses dissatisfaction with the bank's customer-friendliness, citing difficulties in changing the linked bank for auto-pay and limited customer service hours.
      • Complaints about the bank's handling of auto-payments, late fees, and challenges faced due to restricted customer service hours.
  4. Product Reviews:

    • The reviews cover various products offered by Central Bank of the Midwest, including Business Services, Personal Loans, Car Loans, and Credit Cards.
    • Mixed feedback on Personal Loans, with one customer expressing dissatisfaction, while another is happy with the service.
    • Positive feedback on Car Loans, emphasizing the easy process and friendly staff.
  5. Historical Reviews:

    • Reviews span from 2012 to the latest update in December 2023, providing a historical perspective on customer experiences.

In summary, Central Bank of the Midwest receives both positive and negative reviews, with customer satisfaction varying based on individual experiences. The bank's commitment to technology and customer service is evident, but challenges in specific areas, as highlighted by customers, should be considered.

Central Bank of the Midwest Reviews: 157 User Ratings (2024)

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